faq
FREQUENTLY ASKED QUESTIONS
SUMMARY
INSIDE THE DIGITAL ART FACTORY
The Curioos Difference

From our location in Paris, a city alive with artistic inspiration, the Curioos team carefully selects each image that we sell as prints or on products. The artworks for sale on our site are a reflection of our artist’s creativity and our personal commitment to unparalleled quality. We use high quality papers and the latest printing technology available to insure our customer’s unrivaled satisfaction as well as work with trusted partners to insure only top of the line products.

Where is Curioos located?

Curioos currently has offices in the following locations:

 

Paris

17 Cité Aubry

75020 Paris

France

 

NYC

568 Broadway, 11th floor

New York, New York

USA

What’s the difference between “Limited” & “Open” edition prints?

Limited edition means that the print is for sale exclusively on Curioos and nowhere else. Curioos sells the artwork in up to 5 formats, each format considered to be a limited edition sale. Once a limited edition sale sells out, the sale remains closed forever to ensure the value/rarity of the print to the art collector.

 

Open edition means that the print is for sale on Curioos as well as anywhere else the artist may choose (other sites, personal galleries, etc). This option is ideal for artists who already sell their work elsewhere and would like to take advantage of selling an unlimited amount of prints on our site in addition.

Why the Curioos Stamp & Certificate of Authenticity?

The Curioos stamp is a discrete embossing of our logo into the matting of the print which serves to certify that the print sold is indeed an authentic print from Curioos.

 

As another measure of guaranteeing authenticity, Curioos sends a certificate with every print stating its number in either the limited or open edition series in which it’s being sold.

How do artists sign their artworks?

We take the best care to digitally apply exact copies of our artists’ signatures, either HD scans or vector signatures, onto the matting of each of their printed artworks.

What kind of printer do we use for the prints?

To ensure unrivaled precision, we use the latest generation in the Epson series of printers, the Stylus Pro® 9900. Coupled with Epson UltraChrome® HDR 11-color ink, our printer is able to produce the widest color gamut ever of any printer in its line. This means that we are able to stay as true as printably possible to our artist’s original colors.

GENERAL SITE
What is Curioos for?

Curioos is a playground for digital artists, art collectors, curators, and art lovers.

 

For art lovers, Curioos is a place to view the latest/hottest creations emerging from the digital art scene. Embrace the curator experience: bookmark your favorite pieces, follow artists from around the world, and purchase prints/products.

 

For artists, Curioos is a place where your work can be seen and sold, but also a place where you can find inspiration though the work of other artists from around the world.

How can I register on Curioos?

Any art lover can join with just a few clicks. Click on the sign up button in the upper, right-hand corner found on every page. After filling in some basic info and creating a username, you will have a member account.

 

If you’d like to create an artist account in order to showcase and sell your work, you’ll need an invitation from either us here at Curioos or from another artist.

How can I get invited as an artist?

There are two ways for artists to receive invitations to create profiles on Curioos:

 

1. Artists who are already on Curioos are able to send invitations to their talented friends. (Already an artist? Invitations can be accessed by going to your profile>settings>invitations. Happy inviting!)

 

2. Curioos sends out invitations regularly to artists whose work we would love to have on our site. You can also request an invitation by submitting your email and your website URL here: http://www.curioos.com/signup.

Who do I contact if I’m having technical problems while using the site?

Go to the Info & Contact menu on the top of the site and click Contact us. Here you can send us feedback that you think will improve the functionality of our site as well as send any other request that you may have by using our topic list. We take everything into consideration to make Curioos.com as user-friendly as possible.

What do I do if I forget my password?

Don’t panic-it happens to us all! Click here: forgot your password ? and you’ll be able to reset it.

 

This link is also found under the password box of our sign-in page. Either way, you’ll be logged back into your account in no time!

FOR ARTISTS
How can I upload on Curioos?

Our uploading process is quick and easy- Simply go to the + upload an image link in the upper right-hand corner of your account page, click on the blue + upload button on the following page, and then select your file from your saved documents. Maximum size of 2MB. JPG, GIF, or PNG please!

How can I sell my images as prints/on products?

Firstly, you must have an artist’s account on Curioos (How can I get invited as an artist?). As an artist, don’t forget to check the "I'D LIKE TO SELL THIS WORK AS A PRINT" box when you upload works to your profile. Our selling artists are carefully selected by the Curioos team, and the artworks are carefully chosen for each kind of product sold on Curioos.

 

If chosen, we’ll send you our sales agreement within 5-15 business days and then ask you to upload your largest HD image + numeric signature to our printing team.

What is the file resolution required for printing?

That depends on the size of the print/image on the product.

 

- XL: 40" x 56" / 100 x 140 cm requiring a minimum of 12000 x 16800 pixels
- L: 28” x 40” / 70 x 100 cm requiring a minimum of 8400x 12000 pixels
- M: 20” x 28” / 50 x 70 cm requiring a minimum of 6000 x 8400 pixels
- S: 16”x 20” / 40 x 50 cm requiring a minimum of 4800 x 6000 pixels
- XS: 8" x 11" / 20 x 30 cm requiring a minimum of 2400x 3300 pixels

 

*All minimum 300 dpi.
**Our team will print up to the largest format size possible for sales.

What about squared images?

Curioos offers format sizes & framing options tailored to squared images. Printing formats/resolution requirements are as follows:

 

- XL: 40” x 40” / 100 x 100cm requiring 12000 x 12000 pixels
- L: 28” x 28” / 70 x 70cm requiring 8400 x 8400 pixels
- M: 20” x 20” / 50 x 50cm requiring 6000 x 6000 pixels
- S: 16” x 16” / 40 x 40cm requiring 4800 x 4800 pixels
- XS: 12” x 12” / 30 x 30cm requiring 3600 x 3600 pixels


*All minimum 300 dpi.
**Our team will print up to the largest format size possible for sales.

FOR ART LOVERS
Any tips on selecting a print?

Find your ideal print by browsing our Collections accessible at the top of the page. Here you’ll find prints organized by theme as well as artist series and curator selections.

 

Or let us make your selection even easier by using our filters located on the left-hand side of the page. You can sort images by theme, category, and color. Try it here

What is the “Request a Print” button for?

If you find a certain artwork that you’d like to purchase but it’s not for sale, we encourage you to let us know. This helps us decide which pieces to consider for sale.

How can I pay?

PayPal® for the moment, but thanks to PayPal® you can also use your Visa®, Master Card®, American Express®, and more.

What do I do if I made a mistake with my personal/shipping information?

No worries, just drop us an e-mail here with the corrections and we’ll take care of the rest.

SHIPPING AND DELIVERY PROCESS
How long will it take to receive my order?

We guarantee that all items will be shipped from our Paris location within 5 business days after receipt of order. Please remember that we take the time necessary to carefully print, frame, and prepare all prints for shipping. Depending on our carrier the delivery may take about 2-5 days.

I’m in Paris, can I pick up my order from Curioos in person?

Yes! You’ll most likely be using the French version of our website, so when checking out simply mark the box “Je viens récupérer ma commande à Curioos, 17 Cité Aubry 75020 Paris”.

What is Curioos’ return policy?

On a case-by-case basis, we take care of every return inquiry. If you are not totally satisfied with our service, just let us know as soon as possible. We aim to make Curioos a pleasant and trouble-free experience.

 

If you want to have more details, take a look to the terms & conditions of sale here.

I haven’t received my order yet? What should I do?

A delivery date is indicated in the order confirmation email. If you haven’t received your article by this date, please contact us here.

 

In the event that a delivery is over seven days late with regard to the delivery date initially indicated in the order confirmation email, and this not justified, you can cancel your order by registered letter with acknowledgement of receipt, sent to this address: 17 Cité Aubry 75020 Paris. You can obtain a full refund of the sums paid within thirty days, to the exclusion of all other compensation.

What should I do if my print/product is damaged during shipping?

Tell us what is wrong with your Artwork here and we’ll work together to either replace or refund your artwork/product.

Does Curioos have any recommendations on conserving the quality of my print?

The good news is that Curioos prints outlast many of our competitors. However, it’s always best to keep your print out of direct sunlight and in a place that’s not too hot or humid. Framing is always a good option to protect it from dust, water damage, and tears.

Does Curioos ever send its members/artists newsletters?

Yes we do. But don’t worry, it’s not spam! We only send out info concerning collection openings, new artist series, and product launches; Only quality information to keep you up-to-date on the latest Curioos happenings. We’re not going to share your e-mail address or personal information with anyone either-no way!

FOR PROSPECTIVE PARTNERS
Interested in collaborating with Curioos?

Curioos actively participates in various projects & sales with other artists & companies. If you have a collaboration idea (sales, advertising, printing, exhibitions) we’d love to hear from you! Contact our marketing team here.

Need your artwork printed/framed?

Curioos offers printing and framing services at our Paris location to those looking to print their artwork independent of sales on our site. For more details send us an e-mail here. You’ll even get a free tour of the office!

Are you an art/design/decorating blog or magazine?

We can supply you with info & images or even full articles on the latest Curioos happenings. We may even throw in a surprise for your readers :) Get in touch here if you’d like more info: here.

Are you a business looking for artwork for your office?

Let Curioos offer our advice on decorating. With hundreds of artworks to choose from, we can help you select the perfect prints tailored to your office’s atmosphere. Contact our marketing team here.

In need of more resources (logos, pictures, press releases) ?

Check out our press kit filled with Curioos images & info here.

Still have questions that we didn’t cover?
Contact us
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